Frequently Asked Questions
We currently ship to the UK, the USA and Canada. Unfortunately, we are no longer able to ship to Europe and NI due to new GPSR regulations.
We ask that customers please allow 2-5 working days for production of their order. Following this, we ask that UK customers allow a further 2-5 days for delivery, and international customers allow a further 5-14 days for delivery.
While we do aim to send all orders within 3 days, some orders may require a little extra time for production. If you need your order by a particular deadline, please let us know this by emailing butterfly-box@outlook.com, and we will do our best to accommodate your request.
You will receive a loyalty card and a loyalty sticker for every frame purchased with us. Once you have filled up your loyalty card with 6 stickers, you will be able to claim your next frame for free (up to a max value of £35)!
To claim your free frame, please email butterfly-box@outlook.com with a photo of your completed loyalty card and the frame that you'd like to receive.
If you have a certain specimen that you'd like to request, or are looking for a special and unique display, we would love to hear from you! Please email butterfly-box@outlook.com with your request and we will see what we can do to create something truly special for you!
Displaying your frame:
To preserve the colours and appearance of your new specimen, please keep them in a dry space with low humidity, and make sure they are not exposed to direct sunlight.
Cleaning:
When cleaning your frame, it is important to handle it with the utmost care. Many of our specimens are very fragile and delicate and too much movement can cause damage. If you choose to clean inside your frame, please be careful when removing the specimen from the frame. Any damage that may result from improper handling will not be covered by Butterfly Box.
Pests:
Whilst it is a rare occurence, please check your frames regularly for signs of pests. Keep an eye out for any little bugs or black dust gathering beneath the specimen - these are clear indicators that you have book lice!
If you believe you have a case of book lice, act immediately to prevent any further damage. Place your frame into a plastic bag and put it into the freezer for 72 hours. After 72 hours, remove it from the freezer (and the plastic bag) and leave it out for 7 days. Pop it back into a plastic bag and return it to the freezer for another 72 hours to ensure all eggs have died as well.
If you need any further assistance with caring for your new specimen, please get in touch with us via email: butterfly-box@outlook.com
Virgin tropical forests are declining at an alarming rate - over half have been cleared in the last 40 years. The case for saving tropical forests is clear. Support comes from buying “products of the rainforest.”
Our butterflies come from butterfly conservation breeding farms from all over the world (mainly South America, Africa and South East Asia). Raising or collecting insects to sell is the only incentive many indigenous peoples have to save their tropical forests. Rather than resorting to clearing the land for logging or cattle raising, villagers realise that the forest can be a continual source of income for them. That gives them great incentive to protect their areas.
Eggs laid on leaves in the wild rainforests are collected and hatched in the farms. In the wild, only a very small percentage (about 5%) of butterfly eggs survive to adulthood. Butterfly farms have much higher survival rates, approximately 80%. Most of the less colourful female butterflies hatched on farms are released into the wild to lay more eggs in a rainforest that would have been destroyed years ago if not for the protection of the farms. So collecting butterflies actually saves butterflies & the rainforest!
None of our butterflies are endangered or illegal to own. Butterflies can be “rare” to collectors but not endangered. Some tropical butterflies only come from one small area and can only be obtained from a single butterfly farm, while others are available from numerous farms.